General Data Protection Regulation (EU)
Clean Canvas Ltd. have undertaken a full review of the legislation and made some additional disclosures in our privacy statement.
The Clean Canvas website complies with the principles of the Data Protection Act 1998 (and any successor legislation), the General Data Protection Regulation (Regulation (EU) 2016/679) and the Privacy and Electronic Communications Regulations 2003.
Why we request certain information about you
We hold email addresses for communication through email newsletters. We hold information detailing questions for supporting our products - these are direct messages that are sometimes shared with other email addresses in order to help resolve support requests.
Personal information provided to Clean Canvas via the Clean Canvas website will be used for the purposes outlined at the time of collection. In addition, personal information may be used for statistical analysis.
Where is your data stored?
Support data for websites, themes and apps.
Your support data, including ticket contents and all fields completed in our contact forms is stored in the Zendesk cloud platform. You can read more about how your data is secured on the Zendesk policies pages. Your data is not used, sold or shared in any way by Zendesk, other than for Clean Canvas Ltd. direct communications, in order to answer questions about our products.
Data hosting is covered here. The section 'Zendesk support' is the only applicable information.
If you contact us by email or telephone for product support or information, we will need basic information in order to communicate our responses with you. This data is never used for marketing purposes, and not shared outside of Clean Canvas with any third parties, unless you've explicitly instructed us to do so.
Newsletter data
Your email address, which you might provide in order to receive our occasional marketing / informational emails, is handled by both Shopify and our 3rd party application Mailchimp.
This data is not shared with or used by anyone other than Clean Canvas Ltd.
How we use your data
Clean Canvas may collect and receive the following information:
- Support for our products, via direct email communications between our support team and yourself. We may very occasionally get in touch with you should we need to inform you of critical or important product updates.
- Email communications, through newsletter subscription, with your consent.
- Visitors to our website
- Contact information: With your permission, any contact information you choose to import is collected for the purposes outlined at the time of collection.
- Geo-location information: Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Device information: Clean Canvas may collect technical information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether Clean Canvas collects some or all of this information often depends on what type of device you are using and its settings.
Your personal details will not be made available to any third parties, other than those outlined above or at the time of data collection.
Consent
Your personal details will not be made available to any third parties, other than those outlined above or at the time of data collection.
Your rights to the data we hold
We can send you all your data we currently hold, at your request. We can also tell you why and how we use your date. We will fully disclose this information once we have taken security steps to determine you are the legally entitled owner of the data we hold.
If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to hello@cleancanvas.co.uk
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at hello@cleancanvas.co.uk
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information Clean Canvas holds about you. You can read more about these rights here.
If you want to make a complaint about the way Clean Canvas has processed your personal information, you can contact the ICO in their capacity as the statutory body which oversees data protection law.
Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.
Is data encrypted?
Support data is transferred to Zendesk using HTTPS and stored at rest using Transparent Data Encryption. For other communications, data is stored on our internal systems address books.
How do we delete data?
Your right to be forgotten
We will delete individual users and all their data on request. These delete requests are non recoverable. For newsletter subscriptions, you can request to be removed by emailing us at remove@cleancanvas.co.uk or by using the unsubscribe link on one of our email communications.
All support communications between Clean Canvas and individuals can be permanently deleted at your request.
We will notify everyone of a data breach, with 72 hours of first becoming aware of such breach.
Nothing within this policy relieves Clean Canvas Ltd. of its own direct responsibilities and liabilities under the GDPR.
